HOW WE WORK · 01
Map the calls
We chart every call type your desk handles: screening, booking, recall and follow-up, and exactly where each one is allowed to go.
Voice AI for regulated clinics
Every missed call is a missed booking. Answer all of them.
An AI receptionist configured to your clinic. It books appointments, handles recalls and follow-ups, and logs every call for your team.
Disclosure
Details
Availability
Booked
Logged
Provenance
Built by people who have done this before.
A decade in healthcare tech. We built Australia's first AI GP receptionist, live across 100+ clinics.
100+clinics with voice AI
10+years in healthcare technology
1stAI GP receptionist in Australia
The assurance ledger
Every call clears its checks, in order, on the record.
HOW WE WORK · 02
Build to protocol
The agent is built against your clinical protocols and scripts, with disclosure and scope written in from the first line it speaks.
HOW WE WORK · 03
Validate in sandbox
Every flow is exercised against recorded scenarios in a sandbox before it goes live.
HOW WE WORK · 04
Refine on real calls
Live calls are logged, checked and reviewed, and the agent is tuned on what actually happens at your desk.
In practice
See it in a real practice
Safety
It knows what it should not do.
Some calls shouldn't be handled by AI. Anything urgent, a clinical complication, or a caller who just wants a person, goes straight to your team, flagged and logged.
01 · Real-time escalation
Caller
Is it normal that the swelling is spreading up my jaw?
Agent
That's a clinical question, so I'll put you through to someone on the team who can help.
Routes to a person
02 · Independent re-scan
Call booked as routine
Handled
Independent re-scan
Escalated
Even when a call looks handled, an independent check re-reads it for anything urgent the agent missed.
Safety
No AI guessing on clinical questions. Anything it should not handle goes to a person.
Capacity
Your team's time goes to the calls that need them, not the routine ones.
Guardrails
Built for regulated environments
The same rules on every call, and a record to prove it.
01
Explicit call disclosure
Every call opens by saying it is an automated assistant. Every call, every time.
02
Defined operational scope
The agent handles only the call types you have approved, and nothing else.
03
Human escalation rules
Anything outside scope, and anyone who asks for a person, goes straight to your staff.
04
Reviewable call record
Each call leaves a transcript and a checked ledger your team can audit.
05
Limited data use
Call data is used to run the call and log the record, and for nothing more.
06
Monitored performance
Calls are measured and reviewed continuously, never set and forgotten.
Reviewed against .
See it work
Watch it handle a real booking call
The two minute demo
A booking call handled end to end, in a live call: disclosure up front, the appointment made, and the call logged.
Request demo accessWhere it applies
Built for the calls regulated care runs on
01
Clinical trials
Screens candidates and books visits, run to your protocol.
02
Allied health
Handles recalls, bookings and intake so your clinicians can focus on patients.
03
Specialist clinics
Takes referral calls and books pre-appointment slots, every time.
04
Recalls and follow-up
Calls overdue patients, books them in, and logs it all. No desk time.
Voice AI that answers, handles and documents patient calls, safely.
A 30-minute call: we map your call types and run through your own scenarios.
Book a 30-minute callAccelevate, Australia